Celebrity Silhouette

The ship was brilliant and the crew excellent. The dining facilities could not be faulted. However, on arrival at Rome (FCO), the transport arrangements were a complete and utter shambles. All of those of us that booked the cruise through yourselves had to walk a very long way behind a Rep!! that had no idea of where the transport was or the destination we were supposed to go. This I believe is CUBE. It is a totally shambolic company. I have worked for B.A. as crew for 20 years and have been training public service personel for an equal period of time and I would have sacked everyone of the CUBE personnel on the spot.
We eventually arrived at the port to be told that we would have to get of the coach and drag our bags nearly a 1/2 mile to the ship !! This was after arriving almost at the ship side 20 minutes before. The driver had no idea of what ship he was supposed to deliver us to and we even had 2 people that were not even your customers on board the coach. They were with Holland America.
To say there was almost a mutiny on the coach is an understatement !!!
Needles to say, it was a terrible start to a very expensive holiday...........never to be done again. In future I would book directly with the cruise line because on arrival at Rome, all the Celebrity staff more or less ignored us and directed us to anywhere outside the Terminal. I am sure you will receive similar comments from our fellow passengers. It is a problem that you should very quickly address.